How can we help?
Get help with setup, workflows, troubleshooting, or anything else. Our team is here to make WiseOS work for you.
Email Support
Detailed help with setup, workflows, and account questions.
support@learnwisetech.comPhone Support
Speak directly with our implementation team.
+254 745 873518Live Chat
Quick answers for setup and configuration questions.
Start a conversationSupport Hours
Business Hours
Mon–Fri: 8:00 AM – 6:00 PM EAT
Saturday: 9:00 AM – 2:00 PM EAT
Critical Issues
24/7 emergency support
For active WiseOS deployments
Resources
Documentation
Step-by-step guides for every WiseOS module.
Video Tutorials
Visual walkthroughs for common workflows.
Resources
Templates, checklists, and implementation guides.
Community
Connect with other schools using WiseOS.
Frequently Asked Questions
How do I get started with WiseOS?
Start with our free setup flow — choose your role, tell us about your school, and select the modules you need. Our team will reach out within 24 hours to schedule a personalized demo.
What support is included?
Every WiseOS deployment includes guided setup, workflow mapping, module walkthroughs, and priority support during your launch window. We're with you every step.
Can WiseOS adapt to our existing workflows?
Absolutely. Our discovery process maps your current tools, approvals, and processes before configuring WiseOS. The platform adapts to you, not the other way around.
How secure is our data?
WiseOS is built on enterprise-grade infrastructure with encryption at rest and in transit, role-based access control, tenant isolation, and comprehensive audit logging.